Privacy Policy

At Zentora ("we", "us", or "our"), your privacy is a top priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you access our website, mobile applications, and services (collectively, the "Services"). By using our Services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following categories of information when you use our Services:

• Personal Information: Includes your name, email address, phone number, postal address, and billing/payment details when you register, subscribe, or make purchases.
• Account Information: Username, password (hashed), and profile preferences.
• Usage Data: Browser type, IP address, device identifiers, operating system, referring URLs, pages visited, time spent on pages, and learning progress.
• User Content: Content you upload or create, such as assignments, posts, messages, comments, feedback, or submitted forms.
• Cookies and Tracking Technologies: Session identifiers, analytics tags, and device information stored to enhance your experience.

2. How We Use Your Information

We use the collected information to:

• Operate, maintain, and improve our Services and platform functionality.
• Personalize user experiences based on activity, preferences, or performance.
• Process transactions and send transactional messages, including receipts and confirmations.
• Send administrative communications and promotional offers, where legally allowed or with your consent.
• Monitor service integrity, security, and prevent unauthorized use or abuse.
• Comply with legal obligations and enforce our Terms of Service.

3. Sharing Your Information

We do not sell your personal information. We may share it under limited circumstances:

• With service providers: Such as payment gateways (e.g., Stripe), analytics providers (e.g., Google Analytics), or email communication tools that help us deliver the Services.
• Legal requirements: To comply with laws, regulations, subpoenas, or legal requests; or to protect our rights or the safety of our users.
• Corporate events: In connection with mergers, acquisitions, asset sales, or other business transfers where your data may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, understand usage trends, and analyze site performance. Cookies may also be used for authentication and to remember your preferences. You can control or disable cookies through your browser settings, though some features may not function properly without them.

5. Data Security

We take security seriously and implement technical and organizational measures such as:

• Data encryption (SSL/TLS) during transmission
• Secure cloud infrastructure and firewalls
• Access controls and authentication protocols

While we do our best to protect your data, no system is 100% secure. Please use strong passwords and notify us immediately of any suspicious activity.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request corrections or updates to your information
• Request deletion of your account and associated data
• Withdraw consent to marketing or data processing
• Export your data in a readable format

To make a request, contact us at privacy@zentora.com. We will respond within applicable legal timelines.

7. Children's Privacy

Our Services are not directed at children under 13. We do not knowingly collect personal data from children without parental consent. If we discover that we have collected such data, we will delete it promptly. If you believe we may have collected data from a child, please contact us immediately.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, including satisfying legal, regulatory, accounting, or reporting requirements. When data is no longer needed, it will be securely deleted or anonymized.

9. International Transfers

If you are accessing our Services from outside the country where our servers are located, your data may be transferred across borders. We ensure appropriate safeguards are in place to protect your information in accordance with applicable laws (e.g., GDPR, SCCs).

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last updated" date. Significant changes may be communicated via email or notice within the Services. Your continued use of the Services after updates constitutes acceptance of the changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

Email: privacy@zentora.com