Refund Policy

Last updated: June 4, 2025

At Zentora, your satisfaction is important to us. We are committed to delivering high-quality AI-powered learning experiences. If you are not fully satisfied with your purchase, this Refund Policy outlines the conditions under which you may be eligible for a refund, how the process works, and what exceptions apply.

1. Refund Eligibility

You may be eligible for a refund if the following conditions are met:

  • Timeframe: The refund request must be made within 7 days of the original purchase date.
  • Progress Limit: The course must not be completed more than 25% at the time the refund is requested. This helps ensure fair use of the content.
  • Purchase Source: The course or subscription must have been purchased directly from Zentora.com. Purchases made through third-party platforms or partners are subject to their respective refund policies.

2. Non-Refundable Items

Some purchases are not eligible for refunds, including:

  • Courses purchased via third-party marketplaces (e.g., Udemy, Coursera) or institutional partners
  • Courses that have been completed beyond 25% or where learning objectives have been substantially met
  • Subscription fees after the 7-day refund window
  • Promotional offers, discounted course bundles, or trial access packages

3. Subscription Cancellations

You may cancel your subscription at any time by visiting your account settings or emailing our support team. Upon cancellation:

  • Your access will remain active until the end of your current billing cycle
  • No partial or prorated refunds will be issued for unused time
  • Future renewals will be automatically disabled

4. Refund Request Process

If you meet the eligibility criteria, you can request a refund using the following steps:

  1. Email us at support@zentora.com
  2. Include your full name, registered email address, order ID, and the reason for your refund request
  3. We will evaluate your request and confirm eligibility based on our policy

If approved, your refund will be processed back to the original payment method within 7–10 business days. Processing times may vary depending on your payment provider.

5. Exceptions and Abuse

To maintain fairness, Zentora reserves the right to deny refund requests in the following scenarios:

  • Repeated refund requests from the same user across multiple courses
  • Evidence of course content being accessed or downloaded excessively within a short time
  • Violation of our Terms and Conditions or suspected misuse of the platform

We may also limit future purchases or access if refund abuse is detected.

6. Technical Issues

If you were unable to access the course due to technical problems, please reach out to our support team. We will make every effort to resolve the issue. If a resolution cannot be reached, a refund may be issued at our discretion.

7. Contact Us

If you have any questions or need assistance with a refund or subscription issue, please contact our customer support team: